Terms of Sale

Background

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Product are sold by Us to consumers through this website, www.centrichr.co.uk (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Product from Our Site. You will be required to read and accept these Terms of Sale when ordering Product. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Product through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Contract means a contract for the purchase and sale of Product, as explained in Clause 8;

Product means the product sold by Us through Our Site;

Order means your order for Product;

Order Confirmation means our acceptance and confirmation of your Order;

Order Number means the reference number for your Order;

We/Us/Our means Centric HR Limited, a company registered in England under Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU, whose registered address is Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU and whose main trading address is Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU.

Information About Us

Our Site, www.centrichr.co.uk, is owned and operated by Centric HR Limited, a limited company registered in England under 10412578, whose registered address is Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU and whose main trading address is Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU. Our VAT number is 308 2721 21.

Access to and Use of Our Site

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

Age Restrictions

Consumers may only purchase Product through Our Site if they are at least 18 years of age.

Product, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions of Product available from Us correspond to the actual Product. Please note, however, the following:

Images of Product are for illustrative purposes only. There may be slight variations between products sold due to changes in trends, employment law and updates of products.

Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Product, not to different Product altogether. Please refer to Clause 11 if you receive incorrect Product (i.e. Product that are not as described).

Where appropriate, you are responsible for selecting the correct product or title of the product that you are purchasing.

Minor changes may, from time to time, be made to certain Product, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Product and will not normally affect your use of those Products. Policies will be updated in accordance with any changes made in employment law.

In some cases, as described in the relevant product descriptions, We may also make more significant changes to certain Products or to the price of those Products.

We may from time to time withdraw certain products from sale. If any Product purchased by you (whether as a one-off purchase or by subscription) are likely to be affected by such withdrawal, We will inform you in writing at least 14 days in advance. You will be refunded in full for any Product paid for that you will not receive due to their withdrawal. Refunds will be made within 14 calendar days of the change implementation date, using the same payment method that you used when ordering the Product, unless you specifically request that We make a refund using a different method.

We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every 6 months. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.10 regarding VAT, however).

In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown

when you made your Order, we will simply charge you the lower amount and continue processing your Order. >If the correct price is higher, We will give you the option to purchase the Product at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 14 days, We will treat your Order as cancelled and notify you of this in writing.

In the event that the price of Product you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

Delivery charges are not applicable as products are instantly downloadable.

Orders – How Contracts Are Formed

Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

Order Confirmations shall contain the following information:

Your Order Number;

Confirmation of the Product ordered.

Fully itemised pricing for the Product ordered including, where appropriate, taxes, delivery and other additional charges;

If your Order is for the regular delivery of Product by subscription, details of your subscription, including its duration;

Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Product unless you specifically request that We make a refund using a different method.

Payment

Payment for Product and related delivery charges must always be made in advance of downloading the product.

We accept the following methods of payment on Our Site:

Major bank cards: Mastercard, Visa,
If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know. You will not be charged interest under sub-Clause 9.3 on any sums disputed in good faith under this sub-Clause 9.5.

Delivery, Risk and Ownership

All Product purchased through Our Site will normally be delivered through a digital download.

In some limited circumstances We may need to suspend the delivery of Product to you for one or more of the following reasons:

To fix technical problems with the Product or to make necessary minor technical changes;

To update the Product to comply with relevant changes in the law or other regulatory requirements;

Download and electronic delivery shall be deemed complete and the responsibility for the Product will pass to you once you have paid for the product and followed the instructions for download.

Ownership of the Product passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Product.

Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Product, unless you specifically request that We make a refund using a different method.

Faulty, Damaged or Incorrect Product

By law, We must provide product that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Product, that digital content must also conform. If any Product you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Product, please contact Us at [email protected] as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:

Beginning on the day that you receive the Product (and ownership of them) you have a 30 calendar day right to request a replacement.

If, after replacement, the Product still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Product at a reduced price, or to reject them in exchange for a refund.

Please note that you will not be eligible to claim under this Clause 11 if you have purchased the Product for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Product for that purpose. Please also note that you may not cancel or return Product to Us under this Clause 11 merely because you have changed your mind.

Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

Any and all refunds issued under this Clause 11 will include all delivery costs for the affected Product.

Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Product.

For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Refunds under this Clause 12 may be subject to deductions in the following circumstances:

Refunds may be reduced for any diminished value in the Product resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Product and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Product have been handled excessively.

Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12. OR If a refund is issued to you under this Clause 12, you will receive a full refund of any delivery charges (including, where relevant, premium delivery). We are required by law to reimburse standard delivery charges (or the equivalent) only. Under Our Goodwill Guarantee We will also reimburse premium delivery charges.

Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Product, unless you specifically request that We make a refund using a different method.

Our Liability to Consumers

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity in the use of our products.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.

We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Product as necessary;

If the event outside of Our control continues for more than 14 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 28 day of the date on which the Contract is cancelled;

If an event outside of Our control occurs and continues for more than 14 days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site www.centrichr.co.uk. If you would prefer to contact Us directly to cancel, please use the following details:

Telephone: 03333 660567;

Email: [email protected];

Post: Centric HR, Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU;

In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.

Communication and Contact Details

If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 03333 660567, by email at [email protected], or by post at Centric HR, Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU.

For matters relating the Product or your Order, please contact Us by telephone at 03333 660567, by email at [email protected], or by post at Centric HR, Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU.

For matters relating to cancellations, please contact Us by telephone at 03333 660567, by email at [email protected], by post at Centric HR, Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU, or refer to the relevant Clauses above.

Complaints and Feedback

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

All complaints are handled in accordance with Our complaints handling policy and procedure, available from www.centrichr.co.uk.

If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

In writing, addressed to S Berns, Complaints, Centric HR, Hawkesyard Hall, Armitage Lane, Rugeley WS15 1PU;

By email, addressed to S Berns, Complaints, [email protected] at;

By contacting Us by telephone on 03333 660567 and choosing option one when prompted.

How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Policy and Our Cookie Policy.

Other Important Terms

We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. We will not permit the assignment for any reasons.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Product you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14days of your cancellation.

Law and Jurisdiction

These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence.

If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms of Sale, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.

If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.