Operational HR Support for UK Businesses
Most HR isn’t about big strategic projects. It’s the everyday work that keeps a business running smoothly: getting contracts right, keeping policies up to date, managing absence and knowing what to do when an employee issue lands on your desk. Centric HR’s operational HR support gives you experienced HR consultants on hand for all of it, so your HR operations run properly without you needing a full-time HR team.
Whether you need an answer to a single question or regular hands-on help, our support flexes around your business. Use us on a pay as you go basis at an ad hoc hourly rate, or choose one of our Fixed Price HR Packages for ongoing support.
What Our Operational HR Support Covers
We handle the day-to-day HR tasks that take up management time and carry legal risk if they’re done wrong, including:
Employment contracts: compliant contracts for new starters, and reviews of existing contracts to make sure they’re up to date
Staff handbooks and policies: a proportionate handbook and the policies the law requires, written for your business rather than copied from a template
Absence management: practical advice on short and long-term sickness, return to work processes and patterns of absence, supported by our Absence Management service
Everyday HR advice:
clear, compliant answers to questions on holidays, flexible working requests, family leave, pay and more
Employee relations:
guidance on disciplinaries, grievances and performance issues, with full case support available through our Employee Relations service
Recruitment and onboarding:
job descriptions, fair selection processes and inductions that get new starters productive quickly
HR administration:
setting up Breathe HR Software so holidays, absence and employee records largely manage themselves
Keeping Your HR Operations Compliant
UK employment law is changing quickly, with the Employment Rights Act reforms arriving through 2026 and 2027. Part of our operational HR support is keeping you ahead of those changes, with HR updates before new legislation takes effect, so your contracts, policies and processes are updated before they become a problem.
Operational HR Support or Fully Outsourced HR?
Operational HR support suits businesses that want expert help with day-to-day HR tasks while keeping control in-house. It works well for owners and managers who handle HR themselves, or for businesses with an in-house HR person who needs extra expertise or capacity.
If you’d rather hand over your HR function completely, our Outsourced HR Services provide a full outsourced HR department. Not sure which is right for you? A Free HR Health Check will identify your needs and point you in the right direction.
Why Choose Centric HR For Operational HR Support?
- Led by Sandra Berns, Chartered Fellow of the CIPD, with a team that has decades of HR experience
- UK employment law compliant advice, with same-day responses available
- Practical, tailored solutions, never one-size-fits-all
- No long-term commitment: pay as you go, or choose a fixed monthly package
- Rated 5.0 from 39 Google reviews
We support businesses of all sizes, from start-ups and small businesses to corporate organisations, healthcare providers and franchises, from our base in Staffordshire and across the UK.
How It Works
Contact us with your question or issue
Speak to an experienced HR consultant
Get clear, compliant advice and practical support
Only pay for what you need
Frequently Asked Questions
Operational HR support covers the day-to-day HR tasks every business with employees needs to manage, such as contracts, policies, absence, everyday employee queries and HR administration. It’s the practical side of HR, as opposed to longer-term strategy or one-off projects.
Operational HR keeps your business running smoothly and compliantly day to day. Strategic HR looks further ahead, at areas such as workforce planning, restructuring, reward and succession. Many businesses start with operational HR support and add strategic support as they grow.
Yes. Our Pay As You Go HR service lets you get expert advice when you need it at an ad hoc hourly rate. If you need regular support, a Fixed Price HR Package usually offers better value.
Yes. We regularly work alongside in-house HR staff, providing specialist expertise, a second opinion on complex cases or extra capacity during busy periods.
Same-day responses are available, so if you have an urgent issue, call us on 03333 660 567 or use our contact form.
Get Operational HR Support Today
Call us on 03333 660 567, book a virtual appointment, or start with a Free HR Health Check to identify where your business needs support.
