HR Support for Franchises
Whether you are a franchisor building consistent HR standards across your network, or a franchisee running a busy local business without in-house HR expertise, Centric HR provides specialist support tailored to the franchise model.
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Professional HR Services for Franchisors & Franchisees
Centric HR provides specialist HR support designed specifically for franchise networks. If you’re a Franchisor needing consistent, compliant HR frameworks that you can roll-out to all of your Franchisees to ensure compliance and reputational credibility as well as provide local Franchisees the expert support they need to run their business and get the Franchise off the ground, we deliver flexible, reliable, and cost-effective services that protect your brand and your people.
We work with franchise networks such as Francesco Hair Salon Group, supporting their Head Office, Academies and a chain of Salons supporting Franchise owners across multiple locations.
How We Support Franchises
HR Support for Franchisors
Franchisors need consistent HR standards across all locally owned Franchisees across all locations. We help you create, manage, and implement HR frameworks that support your network and protect your brand.
Our franchisor services include:
- Creation of network-wide HR policies & handbooks
- Development of structured training programmes for franchise staff
- Ensuring employment law compliance across all sites
- Setting recruitment standards and onboarding processes
- Establishing and maintaining a consistent company culture
- Ongoing support for franchise growth and HR scalability
Our solutions allow franchisors to operate confidently, knowing every location follows compliant and professional HR practices.
5-Star HR Support for Franchises |
Trusted by UK Companies
HR Support for Franchisees
Franchisees often run busy local businesses without dedicated HR expertise. We act as your outsourced HR department, providing day-to-day and strategic support whenever you need it.
Our franchisee services include:
- Recruitment and onboarding
- Payroll support and employee benefits management
- Employee relations (disciplinaries, grievances, absence)
- Workplace culture and engagement support
- Performance management
- Compliance advice and risk reduction
Many franchisees operate as small businesses in their own right, often without a dedicated HR function. If that sounds familiar, our HR support for small businesses covers the day-to-day people management challenges you are likely to face, from your first hire through to managing a growing local team.
As your franchise network grows, the people management challenges grow with it. Our business support services cover leadership and management training, recruitment, health and safety, and outplacement, giving franchisors the broader operational backbone needed to scale with confidence.
Explore our flexible HR retainer packages, designed to give franchisees reliable, ongoing HR support from as little as a few hours per month.
Why Franchisees Benefit From Outsourced HR
Outsourcing HR gives franchise owners access to professional support without the cost of hiring in-house.
Cost-Effective Support and Reliable Opening Hours and Out of Hours Services
You can access senior-level HR expertise for a much lower cost than hiring an internal HR manager, which typically costs about £45,000 per year. We provide credible and reliable HR outsourcing services across multiple franchises at a fraction of that expense. Our office hours are 8:00 AM to 6:00 PM, Monday through Friday, and we also offer out-of-hours and emergency on-call support.
Reduced Legal Risk
We ensure your franchise is compliant with fast-changing UK employment law and franchisor standards.
Better Recruitment & Staff Retention
Strong recruitment processes, clearer onboarding, and improved employee engagement reduce turnover and improve team performance.
Expert Guidance When Issues Arise
We offer comprehensive HR support, from administrator to director level. Whether you’re dealing with disciplinaries, sickness, conflict, workplace issues, or planning business growth, including scaling, acquisitions, or franchising, our experts are here to provide strategic advice, workforce planning, merger and acquisition guidance, and leadership development to help your business succeed.
Handling disciplinaries, grievances, absences, and workplace disputes is one of the most common areas where franchisees need support. Our dedicated employee relations service ensures these situations are managed correctly, protecting both you and your franchisor’s brand.
Strategic Growth Support
We help franchise owners structure teams, improve performance, and build stronger people management systems.
Case Study: How Outsourced HR Adds Value to Franchises
This anonymised case study demonstrates the significant value and cost efficiencies achieved by a multi-site franchise group through outsourcing HR to Centric HR. By replacing an in-house HR manager with Centric HR’s outsourced model, the franchise group benefited from expert advice, flexible service, and substantial savings, while ensuring all franchisees received consistent, high-quality HR support.
- Base salary: £46,000
- On-costs (NI & pension at 18%): £8,280
- Total annual cost: £54,280
- Actual annual spend (excluding VAT): £24,515.34
- Annual saving: £29,764.66 (over 54% reduction)
| Model | Annual Cost | Monthly Cost | Annual Saving |
|---|---|---|---|
| In-House HR Manager | £54,280 | £4,523.33 | – |
| Centric HR Outsourced | £24,515.34 | £2,042.94 | £29,764.66 |
a) Cost Efficiency
- Over 50% reduction in HR costs compared to employing a full-time HR manager.
- No hidden costs—pay only for the hours and services used.
- Flexible packages (ad hoc or fixed price) to suit franchise needs.
b) Expertise and Risk Management
- Access to senior-level HR expertise and risk analysis.
- Reduced risk of employment tribunals and compliance failures.
- Proactive support on complex issues (e.g., redundancies, contracts, disciplinary matters).
c) Comprehensive Coverage
- Support available for all franchisees—ensuring consistency and compliance across every site.
- Out-of-hours support (late nights and weekends) included.
- Coverage for a wide range of HR topics: contracts, training, sickness, performance, redundancies, and more.
d) Flexibility and Scalability
- Services scale up or down with business needs—no fixed salary overhead.
- Additional support for projects, policy reviews, and training as required.
- Franchisees can access HR support as needed, reducing downtime and risk.
e) Development and Training
- Line manager and franchisee training to build HR knowledge and confidence.
- Bitesize training modules and live webinars (with ongoing encouragement for uptake).
- Support for compliance, policy updates, and best practice implementation.
- Total hours delivered: 294.99 (across all franchise sites and head office)
- Key themes supported: Disciplinary, capability, performance, contracts, redundancies, training, sickness, and more.
- One-off projects: Policy reviews, compliance work, and closure situations (e.g., salon closure and redundancy support).
- Forecasted annual usage (excluding one-off projects): 240 hours, estimated cost £19,920 (fixed price option).
- Centralised HR support means franchisees are not left to navigate complex HR issues alone.
- Expert advice is always available, reducing the risk of costly mistakes.
- Consistent processes across all sites, improving compliance and reducing legal risk.
- Ongoing development for franchisees and managers, building a stronger, more resilient business.
By outsourcing HR to Centric HR, this franchise group achieved:
- Substantial cost savings (over £29,000 per year)
- Improved HR compliance and reduced risk
- Flexible, expert support for all franchisees
- Enhanced training and development for managers and staff
This model is a proven example for other franchises seeking to reduce costs, improve HR quality, and ensure business resilience.
Interested in learning how Centric HR can deliver similar results for your franchise?
Contact us for a tailored proposal and see how much you could save.
View our HR packages and retainer options to find the right level of support for your franchise network.
Why Franchise Networks Choose Centric HR
Centric HR is trusted by UK franchises because we provide:
- Dedicated HR specialists with multi-site franchise experience
- CIPD-qualified consultants
- Proven frameworks for consistent delivery
- A full HR service offering under one roof
- Clear processes, compliant documentation, and reliable support
- Flexible HR packages tailored to each franchise model
Whether you have 5 or 150 franchise locations, we deliver scalable HR support that protects your business and empowers your franchisees.
Trusted. Certified. Accredited.
Want to Strengthen Your Franchise HR?
If you’d like to strengthen your franchise HR, ensure compliance, or support your franchisees more effectively, we’re here to help.
Book a consultation with Centric HR today and speak to one of our franchise HR specialists.
FAQ's
Franchisors set the HR standards: policies, training, compliance requirements, recruitment frameworks, and performance expectations.
Franchisees manage day-to-day people operations, including hiring, payroll, employee relations, and workplace management.
Most franchisees do not have internal HR expertise. Outsourced HR helps them stay compliant, reduce risk, and manage staff effectively.
Yes. We work with both sides of the franchise model, providing consistent, aligned HR support across the full network.
Yes. It’s often far cheaper than hiring an in-house HR manager and ensures access to expert support whenever needed.
Yes. Whether you are referred to as a franchisor or franchiser, we provide full HR support for the head office and network side of your franchise operation.
Breathe HR Software
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